This Refund & Cancellation Policy explains the general rules applicable to purchases, subscriptions, services, and orders made through NexCART ("NexCART", "we", "us", or "our").
NexCART provides smart shopping trolley/cart solutions and software-as-a-service ("SaaS") solutions for marts and retail businesses.
Because our offerings may include physical equipment, software, subscriptions, customization, installation, and business services, refund eligibility may depend on the specific product or service purchased.
1. General Refund Principle
We aim to provide reliable products and services and to resolve legitimate customer concerns fairly.
A refund is not automatically guaranteed for every purchase or service. Refund eligibility will depend on the nature of the transaction, the applicable order or service agreement, the reason for the request, and any applicable legal requirements.
2. Physical Products
For physical NexCART products, including smart shopping trolleys or related hardware, customers should contact NexCART as soon as reasonably possible if a product is:
- Damaged upon delivery
- Incorrectly supplied
- Missing required components
- Demonstrably defective
Customers may be asked to provide photographs, videos, order information, or other reasonable evidence to help us assess the issue.
Where appropriate, NexCART may, depending on the circumstances:
- Repair the product
- Replace the affected component
- Replace the product
- Provide another appropriate remedy
Any applicable warranty or product-specific terms communicated at the time of purchase will apply to that particular product.
3. SaaS Services
NexCART may provide software and SaaS services to marts, retailers, and other businesses.
Where a customer subscribes to a recurring or subscription-based service, cancellation requests should be submitted through the contact information provided by NexCART or through any cancellation mechanism made available within the applicable service.
Cancellation may take effect according to the applicable subscription or service agreement.
Fees already incurred for services that have been provided may not be refundable unless otherwise agreed or required by applicable law.
4. Customized Services
Some NexCART solutions may be customized for a particular retailer or business.
Because customized development, configuration, integration, installation, or other professional services may involve work performed specifically for a customer, such services may have different cancellation and refund terms.
Where applicable, the terms agreed with the customer before work begins will govern the transaction.
5. Cancellation Requests
To request cancellation, contact:
Email: contact@getnexcart.com
Phone: 03703010904
Please include:
- Customer or business name
- Order or invoice reference, if available
- Product or service involved
- Reason for cancellation
- Any relevant supporting information
We will review the request and communicate the applicable next steps.
6. Refund Processing
If a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.
The time required for the funds to appear in the customer's account may depend on the payment provider, bank, card issuer, or other financial institution involved.
NexCART does not control the processing time of external financial institutions.
7. Non-Refundable Circumstances
To the extent permitted by applicable law, refunds may not be available where:
- A customer has received and accepted a service that has already been fully performed
- Customized work has already been completed
- The customer has materially used or consumed a service for which the applicable terms do not provide a refund
- The issue results from unauthorized use, misuse, modification, or damage caused by the customer
- The customer does not provide sufficient information to verify the transaction or issue
These circumstances do not limit any mandatory consumer rights that may apply under applicable law.
8. Payment Disputes
Customers are encouraged to contact NexCART first so that we can investigate and resolve payment or service issues.
Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded.
9. Changes to Orders
Depending on the stage of fulfillment, NexCART may be able to accommodate changes or cancellations to an order.
Once manufacturing, customization, procurement, configuration, installation, or fulfillment has begun, changes may no longer be possible or may result in additional costs.
Customers should contact NexCART as soon as possible regarding any requested changes.
10. Policy Changes
NexCART may update this Refund & Cancellation Policy when necessary to reflect changes to our products, services, business practices, or applicable requirements.
The latest version will be published on this page.
11. Contact Us
For refund, cancellation, or payment-related questions:
NexCARTEmail: contact@getnexcart.com
Phone: 03703010904
Business Address: POHAN COLONY BAGHDADA MDN